FAQ

Frequently Ask Questions

1. I heard the 2020 United Airlines Guam Marathon is now a virtual event. When is it scheduled? 

The virtual event will be held from Saturday, September 5, 2020 – Sunday, September 13, 2020. Current registrants are automatically entered to run the virtual race on their own or safely socially distanced with friends and family. All registrants for the 2020 event automatically deferred to 2021 at no additional cost. Additional instructions and details will be emailed as soon as possible.

2. What is a virtual run?

A virtual run allows you to cover the miles of your chosen event– marathon, half marathon, 10K or 5K – on your own or you can run safely socially distanced with friends and family. You pick the place and the time. Please follow guidelines for appropriate social distancing. 

3. Do I have to re-register and pay the participation fee again if I would like to join the virtual event?

No, you don’t have to re-register and pay the fee again. All participants who were originally entered in the United Airlines Guam Marathon are automatically registered for the UGM Goes Virtual. Also your 2020 race entry will be deferred for the 2021 event at no additional cost.

4. Will my existing information be transferred to the rescheduled event? 

Yes, all registrations will be automatically maintained and forwarded to the rescheduled virtual event.

5. Can I still downgrade/upgrade my race distance for the virtual event; how do I change my race distance if I’m already registered? 

You can run the distance of your choice. 

6. Can I get a refund?

Unfortunately, event registration is non-refundable. Please refer to our Terms and Conditions for further information.

Your 2020 entry is automatically deferred to next year’s event on April 11, 2021.  Or you can have it transferred to someone else. We will send an announcement on how you can transfer your entry by email in the next coming weeks. 

7. If I defer to 2021, can I change my race distance?

When you defer you will be transferred to the equivalent race distance for 2021. When registration officially opens for 2021 you can change events per our usual process, including transferring your registration to someone else.

8. If I’m unable to participate in the new virtual event, can I defer my 2020 entry to the 2021 event?

Participation in the virtual event is free of charge to already registered participants and will not affect your deferred entry to the 2021. An announcement on how to redeem your 2021 entry will be communicated by e-mail in the next coming weeks.

9. If I’m unable to participate in the 2021 event on April 11, can I transfer my entry to someone else?

Yes, an announcement on how you can transfer your entry will be communicated by email in the next coming weeks.

10. How can I register for the virtual event? 

New participants will be able to register for the event beginning July 1, 2020. Registration will close on Friday, September 4, 2020.

11. What is the rate for the virtual event?

News registrations for the virtual event will be accepted at a special rate and will be announced at a later time. 

12. Will the virtual event fee be cheaper than my 2020 UGM entry?

Yes, new registrants will receive a special rate for the virtual event however they will not receive an automatic entry to the 2021 event. 

13. What will I receive as part of my virtual event registration?

Registered runners will receive their #UGM2020 finisher medal, bib, shirt, beach mat, event towel, and event bag. 

14. When will I receive my UGM 2020 event packet?

Registrants will be able to pick up their event packets week of September 21, 2020 at Pacific Islands Club. Details on pick up process will be shared in the near future.

15. If I’m a new registrant for 2020 virtual run event, does this entitle me to an entry to the 2021?

No, registration offered for the virtual event is at a special rate.

16. What are the rules for the virtual UGM event? 

Details on virtual event rules will be communicated to all registrants in the near future.

17. How can I submit my time? 

Details on how to submit your time will be released in an email notification to participants and posted on event website at a later time.

18. Will there be award medals?

No awards will be given for the virtual event. However, registered participants will receive a finisher medal along with event packet during the week of September 21, 2020. 

19. Will race times be posted?

No. Due to the fact that the event is a virtual run, race officials are unable to substantiate race times. Therefore, individual race times will not be published. 

20. Can I use my virtual UGM 2020 time as a qualifying time for the 2021 Boston Marathon?

No.

21. I have made travel arrangements and hotel accommodations for the original September 13th event date, can I get assistance on this?

Those registrants that booked travel through event title sponsor United Airlines, please contact United City Ticket Office – 671 645 8123.

United City Ticket Office address

523 Chalan Pasaheru

Tiyan, GU 96913

HOURS

Monday – Friday, 9:30 a.m. – 6:00 p.m.

Saturday, 9:00 a.m. – 2:00 p.m.

Sunday and holidays, closed

For those registrants that booked travel through other airlines, please contact those airlines directly or your respective travel agent.

For any inquiries associated with hotel accommodations or other travel-related bookings, please contact those service providers directly.

22. The age on the event day will be changed, will it be taken care of by the organizer? 

Yes.

23. When is the deadline to register for the UGM 2020 virtual event?

Online registration closes on Friday, September 4, 2020.

24. When is the 2021 event scheduled for? 

Sunday, April 11, 2021.

25. When will registration open for the April 11, 2021 event?

2021 event registration opens on Tuesday, September 1, 2020.

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